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Queue Management System
 
1、 Queue management system overview
1)、Get a ticket with service no. from the machine
2)、relax and wait for the service no. shown on screen and announce system
3)、The Staff in specified window will use the machine, to which can have the service no. shown on the screen over the window and public area, be announced as well to call the next customer to be serviced.
4)、Customer comes to the specified window  by his service no. shown on the screen and announced by the speaker
 
 
2、 Queue management system introduction
ü  B. System function
ü  B. System  composition
ü  C. System introduction
ü  D. Operating software
 
3、 Queue management system introduction-A system
function                                                        
1) queue management
2) Ticket Management
3) employees ' work quality’s appraisal
4) system management
5) statistical analysis
6) network management
7) virtual pager
8) message alerts feature
 
4、 Queue management system Introduction-B system components
(1) The system host:
The system uses a multi-queue queuing up, with a 17-inch touch screen invoice host, the staff into the hall get queuing number.
(2) call termination:
The calling terminal virtual install  virtual pager, each window counter has a virtual pager,  the staff operate the counter to call the no. to service .
(3) window display:
above  each service window to show  the customer number , the service idle state will show Welcome word.
(4) call the speaker:
The system comes with its own voice systems, for  the customer in waiting area heard the call information clearly.
 
Queue management system Introduction-B system components
 
5、 Queue management system Introduction-C queuing host
5.1
The wireless touchscreen signed number ticket machine Technical Specifications:
Specifications: 398mm × 390mm × 1405mm
Power supply: 220V AC
Interface: RJ45 standard network interface
Touch Screen: Jerry dust surface acoustic wave touch screen
Touch screen: same point Click to 5,000,000,
LCD Display: 15-inch widescreen
The EPSON 532 high-speed thermal printer Print head:, rapid thermal induction print head and the automatic cutter device.
Print head: 20 lines of Chinese characters per second or 150mm / s print speed.
Printer head life: ≥ 600,000 times.
Print paper: 80mm wide thermal sensing roll paper
 
Function:
LCD display user interface, touch screen click on the appropriate button to print queue ticket number;
Coupon by the user to edit their own design;
The length of a single print ticket number can be pre-set by the system;
5 queuing number, the print ticket number range for the combination of AZ 9999, to support different number of segments is set;
Ticket number printer EPSON Japan high-speed thermal printer, automatic cutter;
Support the type of business up to 9999; support multi-level interface: for example, take a number machine interface ten departments and units, click on one of the organs and units, take a number machine interface appears the organs and units for the business of business;
Through the RS485 connection terminal to support the window of not less than 128;
 
5.2 Queue management system Introduction-C queuing host
Wireless physical pager  Technical Specifications:
Size: 136mm × 95mm × 50mm
Power: 3V battery-powered
Panel: 16 keys, the dual function of conversion
Screen: 8 LCD display call number
Percussion frequency: ≥ 10 million times
Function:
Support password to log in and recommended to log in two ways;
Communication detection capabilities to detect the device communication status;
Real-time display of logged, the number of waiting, call number, paper best tips, and other functions;
16 functions support dual-function buttons and single-function key operation, with a cis call, re-call, first, before inserting delay and other functions;
 
5.3 Queue management system Introduction-C queuing host
Wireless LED window display
Technical Specifications
Size: 413mm × 110mm × 30mm
Functions: dynamic display serial number, the window number or greeting
Display: φ3.75, 16 dot matrix, 5 Chinese character width,
4 character LED display
Power supply: 5V DC
Service life: ≥ 200,000 hours
Model: 5R1608 W
Size: 1010mm × 160mm × 55mm
Functions: dynamic display serial number, the window number or greeting
Display: Ø5, 16 dot matrix 8 characters
Power supply: 5V DC
Service life: ≥ 200,000 hours
 
Features:
After a the teller presses Shun call or recall key, queuing calling system integrated display, window display and voice at the same time to provide the customers apply for service information.
Window screen turned on the screen: "Welcome" or "personal business" of the public business "
Such as the business name
 
 
5.4 Queue management system Introduction-C queuing host
Wireless display
Technical Specifications:
l  Size: 900mm x 463mm x 62mm
l  Display: five lines φ375 16 dot matrix
l  8 Chinese character display
l  Power supply: 5V DC
l  Service life: ≥ 200,000 hours
 
 
5.5 Queue management system Introduction-C queuing host
Wireless display
Technical Specifications:
l  Size: 900mm x 463mm x 62mm
l  Display: five lines φ375 16 dot matrix
l  8 Chinese character display
l  Power supply: 5V DC
l  Service life: ≥ 200,000 hours
 
 
6、 Queue management system Introduction-D operating software
Linux
l  Reliable, secure operating system, cost-effective, compatibility
l  Updated and refined with the latest technologies
l  Greater acceptance
 
 
6.1、 Queue management system Introduction-D operating software
Windows 2000/XP
l  Microsoft crop released
l  Most of users in China
l  Security, stability
 
 
 
7、Overall design principles
Practicality-Convenient and practical
  1. The function of the system to achieve the requirements of the hardware and software environment in line with the requirements of the market mainstream,
  2. PIII CPU computer system to meet the speed requirements.
  3. The system is simple, easy to maintain,
  4. Accessories versatility.
High reliability-Sophisticated
  1. From the application software design, hardware fault tolerance performance with design. Minimize the possibility of error in the course of
  2. Improve the error after the instant recovery feature.
  3. The system has complete reliability and safety assurance.
 
Economy-The economic efficiency  of social benefits
  1. Higher performance and low cost, not only to meet the requirements of the queuing system, and support for LCD, PDP and other large screen display system
  2. create a quiet, comfortable environment;
  3. Improve the working environment for employees, improve work efficiency, and establish a good public image in the industry.
 
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